At Next Waves Interactive, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return & Exchange Period

You have 7 days from the date of delivery to request a return or exchange for eligible items.

2. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, please ensure that:

• The item is unused, in its original packaging, and in the same condition that you received it.

• All original tags, user manuals, warranty cards, and accessories (cables, lids, etc.) are included.

• The original invoice or proof of purchase is provided.

Non-Returnable Items:

• Items marked as “Final Sale.”

• Products that show signs of physical damage or tampering.

• Hygiene-related items (if applicable) that have been opened or used.

3. Damaged or Defective Items

We take great care in packaging, but if you receive a product that is damaged, defective, or incorrect:

• Please contact us within 24–48 hours of delivery.

• Provide clear photos or a short video of the defect/damage and the outer packaging.

• Once verified, we will arrange a free replacement or a full refund.

4. Process for Returns

To initiate a return or exchange, please follow these steps:

1. Contact Us: Email our support team at [Your Email Address] or reach out via our Contact Us page with your Order ID.

2. Verification: Our team will review your request and provide approval within 2 business days.

3. Pickup/Shipping: We will arrange a reverse pickup (where available). If reverse pickup is not available in your area, you may be asked to ship the item back to us, and we will reimburse reasonable shipping costs upon verification.

5. Refunds

• Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Timeline: Approved refunds will be processed within 5–7 business days to your original payment method.

• Shipping Fees: Original shipping charges (if any) are non-refundable unless the return is due to our error (wrong or defective item).

6. Cancellations

You can cancel your order anytime before it has been dispatched. Once the order is in transit, it cannot be cancelled but can be returned following the guidelines above.

Contact Information

For any questions regarding our policy, please reach out to: Next Waves Interactive Website: https://nextwavesinteractive.in Contact Page: Contact Us